For peace of mind we offer a 1 year
limited manufacturer’s warranty on all our electronic products. If you ever
have a need to claim against the warranty please contact us at email@example.com and we'll guide you
through the process. Below you'll find details of what's covered in your
warranty at a glance.
Warranty coverage applies to brand new
unit with proof of purchase invoice which is inclusive of display unit sold at
IUIGA Retail+ Stores.
1. During the said applicable warranty
period, IUIGA Technologies Pte Ltd ("hereinafter referred to as We, Us and
Our") will furnish without charge labour, transport, and/or replacement
parts (or pay for same) necessary to repair or replace the product specified
under the warranty period ("Product") due to defects in the material
or manufacturing faults subject to the terms and conditions hereunder.
2. THIS LIMITED LOCAL WARRANTY
("this warranty") DOES NOT COVER MINOR IMPERFECTIONS IN PRODUCTS THAT
MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER
FUNCTIONALITY. WE MAKE NO SATISFACTION GUARANTEES, PERFORMANCE GUARANTEES, RISK
FREE GUARANTEES, ERROR FREE GUARANTEES. ANY EXPRESS OR IMPLIED WARRANTIES
INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, USE
OR MERCHANTABILITY. WHETHER BY STATUE, COMMON LAW OR OTHERWISE ARE EXCLUDED TO
THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAWS.
3. TIME FOR SERVICE. Service will be
available during Our Operation Hours.
4. PLACE OF SERVICE. Service will be
provided at the location of Our Service Center.
5. The Product when
covered under this warranty shall include only its original configuration,
design or specifications. Unless otherwise provided herein, coverage does not and
will not apply to any non-functional parts, accessories that are used in
conjunction with or to enhance the performance of the covered Product.
6. To be eligible for
the warranty coverage, (i) You shall have to contact us by emailing us at firstname.lastname@example.org and/or (ii) show
valid proof of purchase as and when required. Please note that Products which
are not registered in accordance with the terms and conditions herein, without
valid proof of purchase and/or with proof of purchase that has been altered or
illegible, shall be deemed to be outside the cover of this warranty.
IUIGA will then decide
if the defect is covered by our warranty,
and whether it is repairable or not, with the following outcomes:
1) The product is
covered under warranty and:
a) The product is
repairable - the product will be repaired at IUIGA's expense and returned to
b) The product is not
repairable - If the same product is in stock, IUIGA will send you a
2) The product is not
covered under the warranty and IUIGA has the right to return back your products
unrepaired, and you will bear the return costs.
You are responsible for
all costs of getting the product to our IUIGA Service Center address as stated
(3 Ubi Ave 3, Crocodile House #04-01 S408857) including but not limited to the
cost of packaging and shipping etc. Replacement of the product covered by
warranty does not result in extension of the initial duration of the commercial
7. If there are any
missing part(s), faults and/or defects which do not conform to the sales
contract, invoice or packaging ("Defects") which can reasonably be
discovered through visual inspections on the date of purchase or immediately
thereafter must be reported within seven (7) days of date of purchase, failing
which, no Defects will be deemed to be present at the time of purchase. Claims
relating to such Defects must be supported in writing by; or processed through,
filling up the IUIGA Exchange/ Return
form and liaising with our Customer Service team.
8. We reserve the right
to impose charges for services on the Product which are outside the cover of
the warranty. We also reserve the right to decline to provide service where the
Product is obsolete, no longer deemed serviceable or replaceable for any
reason. Products after servicing or inspections must be collected within three
(3) months from the date of notification. We may dispose of the Product which
remains uncollected after three (3) months, without notice to You, in any way
We deem fit and We may also claim any damages from You including any costs for
the storage of the Product. We reserve the right of lien for unpaid charges.
9. Time shall not be of
the essence as Our services can be inadvertently affected by factors outside
Our control. We shall not be liable for any losses or damages howsoever arising
out of delays, loss of use, etc, nevertheless, We shall make reasonable efforts
to inform You in the event where the service may exceed one (1) month of date
of service request.
10. If the Product or a
unit, consumables, part or subassembly requires repair, We may, at Our option
and discretion, repair, replace or exchange it with an equivalent product,
unit, consumables, part or subassembly that is new or refurbished. We will
retain the replaced part or product that is exchanged during service as Our
property, and the replacement part or product will become Your property.
Repaired, replaced or exchanged part or product will continue to be under
warranty for the remaining Product warranty period.
11. This warranty is
good only to the person named as the receiver of the Product in the Order
Receipt and is not assignable and/or transferable.
12. We shall reserve
the right to vary the coverage or refuse to cover Products which in Our records
indicate are "As-Is" or "Clearance".
13. We shall reserve
the right to vary, modify or change the terms and conditions herein due to
change(s) in availability of services, products and/or spare parts or for the
purposes of complying with applicable policies, rules, regulations and law,
with or without notice.
14. LIMITATIONS OF
COVERAGE - This warranty Does Not Cover:
(i) Any Product
purchased outside mainland Singapore.
(ii) Damage, fault or
failure due to alteration or repairs made by anyone other than Us, or the use
of supplies and accessories other than those manufactured by Us.
(iii) Damage, fault or
failure due to causes beyond Our control including, but not limited to, repairs
necessary due to operator negligence, improper installation, damage caused by
spillage of foods/liquids, wrong usage of electrical supply and voltage,
abnormal voltage, excessive heat, dust, corrosive surroundings, chemical
reaction, failure to maintain the Product, failure to operate or use the
Product according to instructions, accident, mishandling, misuse, tampering,
vandalism, theft, fire, lightning, flood, wind, freezing, power failure,
static, normal wear and tear, pests, vermin, foreign matter entering the
Product, inadequate or excess power supply, unusual atmospheric conditions, or
acts of war or acts of God.
(iv) Damage, fault or
failure resulting from software, virus(es), electrical wiring and connections,
user facilitated minor adjustments and settings, external antenna or local
reception problems, structural problems of Your premises, inaccessible Products
or parts, negligence, misuse, tampering or abuse, whether wilful or not.
(v) Damage, fault or
failure due to improper transportation, inappropriate storage conditions or
materials, improper ventilation, reconfiguration of the Product, movement of
(vi) Damage, fault or
failure due to or arising out of, transit or delivery, packing, unpacking,
assembly, installation, dismantle, relocation or removal.
(vii) Non failure
problems that do not require parts and intermittent issues, including without
limitations, reception and/or incompatibility issues, demonstration, training,
reminders, adjustments, set-up, installations, battery change, replenishing of
consumables, short circuit, routine maintenance and servicing, periodic
checkups, cleaning, checking of improper operation or incorrect use. We will
not pay for adjustments or repairs required because of conditions at Your location
or specific to You.
defects, reduced or impaired functionality, reduced lifespan or limitations of
Products which, in Our records indicate, are second hand, "Used",
"Refurbished", "Open Set" or "Display Sets".
(ix) Any utilization of
Product that is inconsistent with either the design of the Product or the way
the manufacturer intended the Product to be used. Any installation and/or
modifications that prevents normal service. Any and all cases in which a
reasonable manufacturer of such a product would not honour the warranty of the
(x) Normal wear and tear and cosmetic damage such
as, but not limited to corrosion, scratches, dents, rust, stains.
Non-functional parts such as, but not limited to, plastics and finishes.
Expendable or lost items, such as, but not limited to cables, ear buds or head
losses and/or damages as a result of malfunctioning of, damage to, failure of
an operating part of the covered Product, or damages, fault or failure as a
result of any repairs or replacements under this warranty. Damages, fault or
failure caused by delays in rendering of Our services or loss of use during
servicing or otherwise awaiting parts are not covered. You are responsible for
creating backups of all Your data and software on a regular basis.
(xii) Damages, fault,
failure, imperfections, caused by abuse, tampering, illegal use, negligence,
prolonged use or operation.
(xiii) Products that
are leased, rented, used exceeding normal limits, used continuously and/or
subject to abuse, unreasonable, abnormal or extreme operations.
15. We reserve the
rights to charge You for any reasonable and applicable costs and expenses (at
prevailing rates) relating to or arising out of the repair or replacement under
these excluded circumstances.
The Product when
covered under this limited manufacturer warranty shall include only its
original configuration, design or specifications. Unless otherwise provided
herein, coverage does not and will not apply to any consumable items, non-functional
parts, accessories that are used in conjunction with or to enhance the
performance of the covered Product.
16. TO THE MAXIMUM
EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, WE WILL NOT UNDER ANY CIRCUMSTANCES
OR UNDER LEGAL THEORY (WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE) BE LIABLE
FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSSES AND/OR DAMAGES, INCLUDING
WITHOUT LIMITATION, PROPERTY DAMAGE, LOST TIME, LOSS OF USE, LOSS OF DATA,
DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED PRODUCT.
17. The defective
Products or parts thereof covered under this warranty shall be repaired or
replaced (with comparable and/or refurbished equipment or parts) as determined
by us in our sole discretion free of charge. Save for personal injury and death
caused by our own negligence and to the maximum extent permitted by applicable
laws, the remedies in this warranty are your sole and exclusive remedies and
our liability, howsoever arising out of, relating to or in connection with this
warranty, shall not under any circumstances exceed the Product purchase price.
18. None of Our
employees, distributors, dealers, retailers, contractors, agents has the
authority to vary, modify or amend any of the terms and conditions of this
19. Our decisions
regarding all matters concerning this warranty shall be final and binding.
20. This warranty is
governed under Singapore law and does not affect Your statutory rights as a
consumer in any way.